Temporary Disruption of Service
Recognizing that from time to time there are expected and unexpected service disruptions, such as: maintenance, renovations and repairs to facilities and entrances; sidewalk closures, technology that is unavailable, it is important to provide reasonable notice to inform customers of the disruption of service. Notification is especially important to persons with a disability because they often go to a lot of trouble to access goods and services.
The Town will provide Public Notice for all planned or unexpected temporary disruptions to facilities, systems and services that are used to access the municipalities goods or services as outlined below.
If the temporary disruption is expected or planned, Public Notice must be provided a reasonable time in advance. If the temporary disruption is unexpected, Public Notice must be provided as soon as possible. In the event that all services are disrupted, such as power outage, Public Notice is not required unless the disruption significantly impacts on persons with a disability.
The Public Notice must include: the reason for the disruption, anticipated duration and a description of a suitable alternative.
Current News section of the municipal website provides notice of any major planned or unexpected disruption affecting the Town's facilities or the delivery of customer service.
