In accordance with Ontario Regulation 429/07, Accessibility Standards for Customer Service Section 6, every provider of goods and services shall ensure that every person who deals with members of the public or participates in the developing of the service providers policies, practices and procedures governing the provision of goods and services to members of the public, shall be trained on the following:

1.                  How to interact and communicate with persons with various types of disability.

2.                  How to interact with persons with disabilities who use assistive devices or require the assistance of a guide animal, or a support person:

3.                  How to use equipment that is available on the premises that may help in the provision of goods and services;

4.                  What to do if a person with a particular type of disability is having difficulty accessing the provider=s goods or services, and

5.                  Information on the policies, practices and procedures governing the provision of goods and services to people with disabilities.

 
Contracted employees, third party employees, agents and others that provide customer service on behalf of The Corporation of the Town of Parry Sound must meet the requirements of Ontario Regulation 429/07 with respect to training.

 An executed declaration is required prior to commencement of work that your company has or will train your employees on the above legislated regulation that deal with members of the public or participates in the developing of policies, practices and procedures governing the provision of goods and services to members of the public, on behalf of the Town of Parry Sound.  And further, will train all employees regarding the municipal policies pertaining to Accessible Customer Service.  To satisfy this requirement the following will be sufficient: 

1.         The Province Transforming Customer Service - Serve Ability Training located at www.mcss.gov.on.ca/mcss/serve-ability/splash.html  

2.         The Town of Parry Sound Customer Service Manual (municipal policies) located at Customer_Service_Manual.

For further information regarding the content of this document, please contact:

The Corporation of the Town of Parry Sound Accessibility Coordinator

Tammy Purdy                                                                                                 Phone: (705) 746-2101

Accessibility Coordinator                                                                             Fax: (705) 746-7461

Town of Parry Sound                                                                                    Email: bylaw@townofparrysound.com

52 Seguin St., Parry Sound, ON P2A 1B4                                                Website: www.townofparrysound.com