Customer Service Policies
Council’s Commitment to Customer Service Statement:
The Town of Parry Sound is committed to providing quality goods and services to all persons regardless of their ability.
Goods and services will be delivered in a way that preserves the dignity and independence of all persons regardless of their ability.
The provisions of goods and services will be integrated unless an alternate measure is necessary, whether temporary or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods or services.
All persons regardless of their abilities will have equal opportunity, within reason, to access and benefit from the goods and services provided by the municipality.
Application:
The policies in this manual shall apply to every person who deals with members of the public or other third parties on behalf of the Town of Parry Sound, whether the person does so as an employee, agent, volunteer or otherwise.
Purpose:
The Customer Service Manual is to be used as a reference on the Town’s Customer Service Policies. It was developed to provide consistent policy and training pertaining to the delivery of quality customer service and also, to fulfil the requirements set out in the Accessibility for Ontarian with Disabilities Act, 2005 - Accessibility Standards for Customer Service, Regulation 429/07
Supporting Documents:
Customer Service Guidelines
Training Guidelines
Telephone Service Guidelines
Accessible Meetings or Events
Communications Guidelines
Alternate Format Guidelines
Assistive Devices Guidelines
Support Person Guidelines
Service Animal Guidelines
Disruption of Service Guidelines
Continual Improvement - Customer Service Training Guidelines
Forms
Best Practices
Resources Documentation:
Copies of this documentation will be made available upon request by any persons and in a format that takes in account the person’s disability. A copy will be made available on the municipal website and a hard copy at each department.
Exclusion:
The Customer Service Manual shall not apply during any period where the Mayor or designate has declared a “State of Emergency” as defined under the Emergency Management Act.
Contact Person:
AODA Coordinator is responsible to assist staff, third parties or the public with the interpretation of, advice relating to, the policies herein.
Contact information:
Tammy Purdy
Town of Parry Sound
52 Seguin Street
Parry Sound, ON
P2A 1B4
(705)746-2413
(705)746-7461 fax
accessibility@townofparrysound.com
Further, will be responsible for the annual review process to update and educate all parties on said changes.
